Doug Waddell - Resume
Expertise
- Online communications:
- Web content
- SEO copywriting
- Online help (HTML)
- Technical communications:
- Training guides
- Procedural manuals
Profile
Professional communicator, with more than six years of experience designing and writing online help systems, Web content
and procedural guides. Areas of expertise include:
Writing for Online Audiences
- authoring content for commercial websites
- writing online help content for applications with varied audiences (engineers, economists, technicians)
- authoring and editing content for organizational Web site (STC Alberta: http://www.stc-alberta.org )
Web Design
- studying user requirements and feature design documents for creation of user-centered documentation
- sites for which I have designed, developed and written content:
Editing and Proofreading
- proofing documents for style, grammar, spelling
- editing technical documents for content (clarity, conciseness, and correctness)
- contributing to the development of the corporate style guide
Championing Usability
- providing usability input to product analysts and developers (for user interface design)
- building usability into all documentation and Web projects
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Recent Experience
Communications Analyst - Contract Canadian Natural Resources (2007)
- wrote and edited daily communications for internal and external audiences
- created templates for training documents and communication bulletins
- created HTML prototype for future Web portal
- edited and published monthly newsletter
Prior Experience
Technical Writer Schlumberger Information Solutions (2000-2006)
- wrote HTML help and release notes for reserves management software
- created and maintained training guides for Merak applications
- created Adobe FrameMaker templates and coached team members on the use of FrameMaker
Trainer and Support Analyst Chevron Canada Resources (1998-2000)
- conducted coaching sessions and classroom training for enterprise application users (SAP)
- supported users of enterprise system
Formal Education
Accounting SAIT (1989-1990)
- Diploma in Business Administration
Technical Competencies
- Adobe RoboHelp, FrameMaker, Acrobat
- HTML, Cascading Style Sheets (CSS)
- MS Office (Word, Excel, Outlook, PowerPoint)
Professional Interests
- Senior member of Society for Technical Communication (STC) (served as Webmaster and Jobline Coordinator for
2004-2005 term - also, member of Administrative Council)
- Areas of interest and further study: user experience, Web copywriting, Web design, Search Engine Optimization
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